Ticketing

Tickets! Where can I buy them?

We feel like Willy Wonka with so many amazing tickets up for grabs! And every show is a winning Wonka Bar, so here’s how you can get your hands on those golden tickets, Charlie Bucket.

Online

Your one-stop shop for all event information and bookings. You’ll find everything you need to know, from the most up-to-date listings to the latest reviews, access information, and event descriptions.

Phone

Speaking to humans can be great, especially our humans. Our phone lines are open from 10am – 5pm, Monday to Friday.

Box office line: (03) 9660 9666

If you need to, you can reach the Ticketing team through the National Relay Service (relayservice.gov.au) at no additional charge.

• TTY users: phone 13 36 77 then ask for (03) 9660 9666
• Speak and Listen users: phone 1300 555 727 then ask for (03) 9660 9666
• Internet relay users: connect to the NRS (internet-relay.nrscall.gov.au) then type in (03) 9660 9666

In Person

Get your tickets the good-old-fashioned way by visiting our in-person Box Office at Festival Hub 30 September - 19 October. We’re open Wednesday to Sunday from 5:15pm (4:15pm on Sundays) til the last show goes in. 

Trades Hall, Cnr Lygon & Victoria St. 

 

Booking Fees

All bookings are by VISA or Mastercard credit/debit card only and attract a $5.50 fee per transaction (not per ticket). Transactions where only free tickets are booked to do not attract a booking fee.

Any discounted ticket offer only applies to the ticket price, not the booking fee.

Any ticket purchases and all booking fees are inclusive of GST, where applicable.

 

Terms and Conditions

We don’t offer refunds except as required by law, in accordance with the Live Performance Australia (LPA) Ticketing Code of Practice.

For a full list of terms and conditions, including ticket types and our full refund and exchange policy, please head to our Terms & Conditions page.

 

How can I get those cheap tickets!?

Who doesn’t want to save a quick buck?

48 Hour Flash Sales

Buy your tickets during one of our 48 Hour Flash Sales to save 25% on eligible events across the Festival. Sign up to our eNews (link in the website footer below!) to find out more. The 25% off is applicable on Full Price tickets only.

Blak Tix

Some events offer discounted tickets for Australian First Nations audience members, in acknowledgement of the traditional custodians of these lands. 

Groups

Gather your mates, your mum, your mates’ mums and your mums’ mates! Some events offer discounts when you book in bulk.

Previews

Preview prices are available for some events – the artists get to test their work and you, the guinea pig, get a cheaper ticket.

Hump Days

Many events offer a special ticket price for Wednesday shows.

Extra Applause

Want to show an artist some extra love? Select this ticket and you’ll be sending some extra cash – and applause – directly to them.

Concession and Companion Cards

Some concessions:

• Student Card (full time)
• MEAA Membership Card
• Carer Card
• Health Care Card
• Pension Card
• Veteran Affairs Card
• All government issued Seniors Cards

We won't be checking, so if this applies to you, use it!

If you have a Companion Card, your companion can come free. Please call our ticketing team on (03) 9660 9666 or email them on [email protected] to book.

Child

Those aged 17 years and under, where available. If no child price applies, humans aged 17 years and under are entitled to concession prices. Remember – children must be accompanied by an adult at all times, and make sure you check the content warnings and age rating.

Babes-In-Arms

Unless otherwise specified, children under the age of two do not need a ticket. Please note, this means children will need to sit on your lap (for in-person events) as they will not have a seat. Please be mindful of the show’s content when taking along a small child. Please note, babes-in-arms are not allowed entry to any events that are specified 18+.

 

Content Warnings, Age Suitability Range and Event Classifications