Melbourne Fringe is committed to protecting an individual’s right to privacy. Our guiding principle is that your personal data is only held to allow us to support and improve your customer relationship with us. If you have any concerns about our use of your personal data, please contact us. We will investigate complaints, act on emails claiming unjustified exploitation of data, and take such further action as we, in our sole discretion, deem appropriate.
What is your personal information?
What personal information do we collect and hold?
We may collect the following types of personal information:
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect aggregated information about how users use our website or anonymous answers to surveys.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
We may also collect personal information from third parties including:
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
Who may we disclose your information to?
We may disclose your personal information to:
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications are sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a particular method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see details below) or by using opt-out facilities provided in the marketing communications and we will ensure that your name is removed from our mailing list.
We do not provide your personal information to other organisations for the purposes of direct marketing without your consent.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (eg. by mailing or emailing it to you).
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
Do we disclose your personal information to anyone overseas?
We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including the following:
Melbourne Fringe takes reasonable steps and has security measures in place to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.
We may log IP addresses (i.e. the electronic addresses of computers connected to the Internet) to analyse trends, administer the Website, track users movements, and gather broad demographic information.
Links and Social Media Sites
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in an appropriate manner with which you are satisfied.
Please contact our Privacy Officer at:
PO Box 24118
Melbourne VIC 3001
Phone: +61 (03) 9660 9600