Terms and Conditions

Terms and Conditions

Registrations

Registration Payments

No refunds are possible after 13 June 2017. If the event is withdrawn from the Melbourne Fringe Festival prior to this date, 75% of the registration fee will be refunded. Participation in the 2017 Festival is subject to the terms outlined in the 2017 Festival Contract.

All registration fees are GST free.

Events and Ticketing

Booking Fee

A $4.40 booking fee will be applied to all bookings online or over the phone.

Exchanges and refunds

No refunds are available unless a performance is cancelled, re-scheduled or significantly re-located (and you cannot or do not wish to attend the re-scheduled or re-located event), and a refund is requested. Exchanges are only permitted to another performance of the same event. Any exchanges must be made at the original point of sale and will be subject to exchange fees. No exchanges are available within 24 hours of the performance time.

Concessions

Holders of valid concession cards are eligible for concession price tickets. This includes students and seniors (60+). You may be asked to show your valid concession card when purchasing or collecting your tickets or on entering the venue.

Groups
Come as a group and save on ticket prices. Some events will offer discounts for booking multiple tickets. The number in brackets next to ‘Group’ indicates how big your group needs to be in order to qualify for the group discount.

Children under 2 (Babes-in-arms)

Children under the age of two do not need a ticket. Please note this means children will need to sit on your lap as they will not have a seat. Please be mindful of the show’s content when taking along a small child.

Accessibility and Companion Cards

For all accessibility and companion card information, please see our Accessibility Information Page.

Conditions of Entry

Upon entry to the venue ticket-holders agree to be photographed for promotional use of Melbourne Fringe. It is also a condition of entry to a performance that no recording or photographic devices are used. Including mobile phones, which must be switched off prior to the beginning of the performance. Your fellow audience members and performer will be delighted by your manners.

Delivery Method

Ticket purchased online are melbournefringe.com.au will be issued as eTickets. This requires customers to have a valid email address. Please ensure you have checked your spam folder if you have not received the tickets to your inbox. If tickets are purchased during the festival at a Hub Venue then a standard ticket will be issued.

Latecomer Policy

The performance will begin at the advertised time. Venues and Front of House staff reserve the right to admit latecomers only if there is a suitable moment in the performance. Management reserves the right to refuse admission; this policy is to prevent disruption to other patrons and the performance.

Lost Tickets

Melbourne Fringe reserves the right not to process a refund for lost tickets.
For enquiries regarding lost tickets please contact Melbourne Fringe Ticketing on ticketing@melbournefringe.com.au or call 9660 9666.

Melbourne Fringe and Live Performance Australia

Melbourne Fringe issues tickets in accordance with the Live Performance Australia (LPA) Ticketing Code of Practice. For a copy of the LPA Ticketing Code for consumers please click here.

Payment

If you are unsure if a payment has gone through, please contact Melbourne Fringe Ticketing ticketing@melbournefringe.com.au or call 9660 9666. If payment has been unsuccessful, we can happily help you secure your tickets.
Melbourne Fringe accepts Visa and Mastercard for online and phone sales ONLY.

Fringe Hub Box Offices accept Eftpost, Visa and Mastercard, and cash. These Box Offices are located at North Melbourne Town Hall and the Lithuanian Club (North Melbourne), and an additional Ticketing Booth Located in Fed Square (CBD).

eTickets (Print at Home Tickets)

eTickets can be printed or presented at the venue on a smart phone or tablet. Some venues may require tickets to be printed, please contact the venue to confirm. If printed, please ensure that the QR code is clear and able to be scanned.

Ticket Resale

Tickets may not, without prior written consent from Melbourne Fringe, be resold at a premium, offered as a prize or used for advertising or other promotional use.

Show content

Unless a performance is categorised as a children or family show content may not be suitable for all ages. For more information on show content please visit the specific performance’s page on our website or printed guide.

Under 18 policy

Please note, some venues may have liquor licensing in place that does not allow under 18s in past a certain time. If unsure, you are advised to contact the venue.

Program details and prices

Every effort has been made to ensure program details are correct, however details and prices are subject to change where necessary and without notice.

Terms of Sale

Please read these Terms of Sale prior to purchasing a ticket for any event presented in the Melbourne Fringe Festival program.  By purchasing a ticket to a Melbourne Fringe event, you are agreeing to these Terms of Sale.

Conditions of purchase

  1. The ticket cannot be returned or refunded after purchase except as provided for in the LPA Code of Practice for Event Ticketing.
  2. The right is reserved to add, withdraw or substitute artists, performers or events, vary ticket prices, and/or vary advertised programmes, seating arrangements and audience capacity .
  3. The right of admission is reserved by the venue and/or entrepreneur and/or its agent. Late arrival may result in non-admission.
  4. It may be a condition of entry to individual events that a search of person and/or their possessions will be required at the time of the entry to the venue.
  5. Entry may be refused if tickets are damaged or defaced in any way or are not purchased from Melbourne Fringe or other authorised points of sale.
  6. Professional cameras, video cameras and other recording devices are not permitted.
  7. If other conditions apply, they are displayed either in the box office or near the entrance to the venue.
  8. By purchasing a ticket, attending an event or otherwise dealing with Melbourne Fringe, you agree to be bound by the Melbourne Fringe privacy policy.  A copy of the privacy policy can be viewed here.
  9. These Terms of Sale are governed by the laws of Victoria, Australia.
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